What is two-step verification?
Two-step verification is an added layer of security to protect your account from unauthorized access. Two-step verification requires you to sign in with your password and verify your identity through an automated text to your cell phone.
Why should I use two-step verification?
Two-step verification dramatically improves the security of your Kick Game account and your personal information. With two-step verification, you can only sign into your account if you have both your password and access to a trusted device, your cell phone.
How do I set up two-step verification?
You can activate two-step verification by going to the security tab in your account settings and opting in to two-step verification. Upon opting in, you will be asked to input your cell phone number. You will then receive a random 6 digit code. By entering your specific code into the display, you’ll finish the activation. You can choose to remember this device, which will verify your trusted device and not require two-step verification when attempting to log in for the next 30 days. After 30 days, you will need to re-verify your device.
At setup, you will also be provided with a recovery code. Please keep this in a safe place as it is the only way to gain access to your account if you do not have your trusted device.
What if I don’t have my cell phone when I’m signing in?
If you do not have your cell phone when signing in, you must use your recovery code. When you first activate two-step verification you will be provided with a recovery code to keep safe. This code will grant you access to your account without having your cell phone. If you do not have either your cell phone or your recovery code, you will not be able to access your account. This serves to further secure your account so an unauthorized user cannot gain access to your account without your trusted device.
What if I lose my recovery code?
If you lose your recovery code, you will need to contact support. Please be prepared to provide a picture of an official government ID.